Category Archives: Emotional Intelligence

Does the Emotional Intelligence of leaders influence the emotional climate of the organisation?

Jo Maddocks is chief psychologist, co-founder of JCA Global and author of the Emotional Intelligence Profile. In his most recent article, he has set out to find whether there is a relationship between certain facets of leaders’ Emotional Intelligence and the emotional climate they set within an organisation.

It’s an incredibly interesting read and you can find it by clicking here.


Why does Emotional Intelligence matter?

In the Mid 1990’s I was involved in developing and building out a sales team to sell internet services – hard as you might believe today – we had to proactively educate and convince people and businesses that the internet was really important!  Memories of outbound sales campaigns, field based campaigns, seminars TV and Radio campaigns.  In today’s world of smart phones, we suffer withdrawal symptoms if we don’t have access to wifi!


Today, we are in the Emotional Intelligence (EI) space and passionately believe it can help people improve their relationships and performance.  I’ve been fascinated by reactions when I mention Emotional Inteligence – it feels like the word emotion is seen as a scary word  – “we’re not going to talk about that”, “I won’t use that term with my boss”.  I have a hunch that the word emotion is just too scary for some people particularly in a business conteext.


But guess what, Emotions matter and neuroscience has proven that our EI is really important to our performance.

  • Employees are 4 times more likely to be engaged working in an emotionally intelligent leadership climate
  • Managers trained in EI deliver twice the profit than those that are not
  • Sales Teams who have developed their EI deliver increased revenue and profitablity
  • 90% of Top performers are high in EI

So, my hope is that this blog will help raise your awareness and allow you to see how your emotional intelligence is critical in your business and personal life!


What is EI?

Emotional Intelligence (EI) is how somebody manages their personality to be both personally and interpersonally effective.

EI is about Attitude

Neurological evidence shows that thoughts and feelings do not occur randomly.  They are responses to a stimulus which has been perceived, interpreted and filtered through your underlying attitudes.  It is a person’s attitude that largely influences their feelings, thoughts and in turn behaviours.  Consequently, Emotional Intelligence is fundamentally influenced by the attitudes you hold toward yourself and others.

EI is about Awareness

Emotional Intelligence involves noticing, labelling, interpreting our emotions and the emotions of others. Emotional Intelligence involves incorporating our feelings and intuition into our thinking; for example sensing risk when walking close to the edge of a cliff or approaching a difficult conversation at work.

EI is about Relationships

Emotions serve an important social and adaptive function. They increase our awareness of others, providing information on the perspective of others and an understanding of why others behave the way they do. Therefore, Emotional Intelligence refers to the capacity to adapt your behaviour within the social context.

Developing EI is about Practice

Like any skill, Emotional Intelligence can be developed and it takes practice. Noticing and managing your attitudes, emotions and behaviour in a changing social context is a continual process. Emotional Intelligence is reflected by what a person does in the present moment. Emotional Intelligence is therefore described as a verb; it is about being emotionally intelligent.


How does it link to Personality and Competencies

Personality represents who a person is and includes their temperament and innate resources (such as IQ)

EI is how well a person learns to manage their temperament and harness their innate resources (their potential)

Competencies are how this manifests in terms of a person’s work performance and behaviours.

EI is therefore the ‘glue’ or the ‘missing link’ that turns individual personality (potential) into effective performance and may be summarised as:




To  find out more and learn about your own Emotional Intelligence, email:

How are you Feeling today?

How are you Feeling today?

How often do we stop and check in with ourselves to get a sense of how we are really feeling? When you ask this question – the answer is normally an automatic response of Grand/Fine! Neuroscience research has shown a direct correlation to our feelings on our behaviour and performance.

This feelings wheel below provides a useful visual to force us to explore and be more specific about our true feelings at any point in time.

I have a copy on my desk and find it really useful to check in first thing in the morning as I launch into the activities for the day.

4 Simple questions to ask yourself

• What percentage of time do I/we spend in each zone?

• What is the impact of each zone on our performance?

• What causes me/us to be in Stress or Burnout?

• What actions do I/we commit to?

If we spend too much time in the high stress zone, this can led to long term health implications. A recent article in the Harvard Business Review quoted the World Health Organisation describing stress as the “global health epidemic of the 21st century.” With the arrival of smart phones and the always-on wifi – many of us work in constantly connected, always-on, demanding work environments, where stress and risk of illhealth and burnout are widespread. Now more than ever, we need to have a focus on building and maintaining our resilience skills to effectively manage your work and home life.


Here are 5 tips to support you in building your resilience and energy levels

Be Self Aware

Take time out to check in and be aware of your feelings and emotions. Are you constantly in the productive energise zone or unproductive stress zone ?

Manage Your State

How we feel profoundly influences how we perform. Pay attention to your physiology. Maintain your energy through good nutrition, getting enough sleep, exercise, rest and relaxation. Take regular breaks and use breathing exercises to calm down.

Control your Self-talk

Minimising negative thoughts caused by stressful situations will improve resilience. Visualise success and avoid thinking traps. E.g making situations personal, jumping to conclusions, generalizing and catastrophising. Don’t think of the worst that can happen – visualize your ideal outcome.

Boost Physcial Actvity

Regular physical activity of 2/3 times a week boosts your physical and mental health. Choose something that works for you with your schedule and preferences. The key is to build a health habit of regular exercise – running, swimming, cycling . Whatever works for you….

Build Social networks

Ensure you have a social circle separate from work, social connections are very important to maintain our positive energies, health and wellbeing.

To check out your resilience levels and avail of an Emotional Intelligence report, contact us via our website or email