Measurement

Measurement

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Using Systems Thinking approach, it is possible to create tangible measurements around changes in leadership behaviours from a coaching based development programme. Again the McKinsey report highlighted that Development Programmes that are linked to business performance achieve greater levels of engagement from participants. It links their personal development to business performance.

Three factors need to be defined at the start of the intervention:

  • Business Results that leaders must achieve Key Performance Indicators (KPI’s)
  • Leadership Behaviours that delegates must exhibit (defined through the Dilts process)
  • Team communication and staff dynamic required to achieve desired results

Each participant will complete an individual action plan and set of goals. These are agreed with their Line Manager. Following the coaching intervention the client is required to put the new behaviours into practice and is monitored against them regularly. This is often the difficult piece as it requires honesty and courage to confront discrepancies. Alignment to the measurable is key.

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