JCA have over 25 years’ experience of building sustainable performance in people through the use of Emotional Intelligence (EI). Their suite of tools have been used by over 5,000 individuals.
Jo Maddocks is the author of Emotional Intelligence @ Work – How to Make Change Stick. The sections below are extracts from the book and providing further detail on Emotional Intelligence and how it links to success in the workplace.
Science has demonstrated the fundamental nature of emotion in all human interactions including cognition. Emotion is at the heart of scientific investigation into theories of leadership, motivation and change. Emotions play a central role in the interaction of brain, mind, and body – without emotions we cannot make decisions or relate effectively.
It is the intelligent use of emotions that is crucial to sustainable high performance and decision making.
Many people have a tendency to suppress, ignore or dismiss feelings, especially when they are uncomfortable. Over time, this habit reduces one’s capacity for self-awareness, limiting our potential to perform and undermining our health.
Businesses that lack Emotional Intelligence may see rigid or defensive behaviour in their people, poor team working, low levels of personal resilience and reoccurring emotional outbursts.
Businesses high in Emotional Intelligence benefit from more engaged employees and leaders, staff who are more able to adapt and cope with change, better team working, collaboration and innovation.
Science has shown that feeling precedes thought and behaviour. The business evidence is clear; taking emotion out of work does not increase employee engagement, drive customer satisfaction or build high performance – managing emotion effectively does.